KONE have recently launched a new Spare Parts Website at www.kone.com/spares.

KONE Spares offers a comprehensive variety of replacement parts for the industry. Their product portfolio includes spare parts for KONE, O&K, Montgomery, Fiam, Westinghouse, Schindler, Otis, Thyssen and many others brands.

The KONE spares web-application includes all the standard spares with illustrations, it also incorporates a sophisticated spares guidance system. This makes finding what you are looking for very easy. Using the on-line spare parts catalogue, your technician is able to determine on the spot the spares needed and, therefore, merely needs to advise them of the material number on the order. Thus, a fast integrated ordering process is ensured, including the possibility to see on-line availability and pricing information.

Orders received by 1.00 pm CET daily for materials ‘in stock’ in their warehouse will be shipped the same day.

KONE say that their fundamental principle is being able to assist their customers as fast as possible, regardless whether they are internal or external. They state that they fully understand that availability of spare parts is the most important issue in the after sales market.

Their inventory control system (SAP R/3) regularly evaluates the minimum inventory and lot-size determination. Regular evaluations guarantee that they always have the right materials available for their customers.

They use UPS for shipping their parts to their customers. Being their in-house supplier, UPS`s system is fully integrated into their web site, allowing their customers to track their shipments directly from the KONE site.